Content management The onsite content management section allows you to monitor and manage Touchpoints. Visit Touchpoints are NFC (near-field communication) readers to which exhibitors and partners can assign digital content. When a visitor taps their NFC badge on the Touchpoint they can then access that digital content through Visit Discover. Refer to Touchpoints for more information. Touchpoint status Access from Homepage: Select your event > Onsite > Content management The Touchpoints statuses tab in Visit Create displays the status of all the linked Touchpoints. Touchpoint status OK – Everything is fine.Awaiting connection – Touchpoint is linked, but no heartbeat received – Go the stand and check the device by tapping it with a smart badge to make sure it is working. Replace if necessary.Spare – Touchpoint has been sent to the event as a spare, but is not in use.Connection warning – No heartbeat received for approx. 1 hour and 5 minutes – check the device (signal, battery etc.). Replace if necessary.Connection error – No heartbeat received for approx. 1 hour and 40 min – check the device (signal, battery etc.). Replace if necessary.Linking error – Touchpoint hasn’t been correctly linked, perhaps removed too soon from the linking/unlinking Touchpoint. Unlink and retry, or replace.Unlinking error – Touchpoint hasn’t been correctly unlinked, perhaps removed too soon from the linking/unlinking Touchpoint. Retry to unlink, or place in a separate container if it still doesn’t work. Battery error – Very low or empty battery. Replace.Standby – Touchpoint has been turned off.Unlinked – Touchpoint has been returned and correctly unlinked. Content In the content section you can view Touchpoint-related information and you can link, unlink and replace Touchpoints. See Touchpoints for more information on how to manage them using Visit Create. The available information is as follows: Type: Event or Partner Name: name of the partner – list can be sorted alphabetically by partner name. Booth: booth number of the partner – list can be sorted by booth number. License info: displays the number of available and used licences per partner – list can be sorted by licence number. Category: Profile or Product content. Content name: name of content – usually booth number + partner or product name. Linked touchpoints: displays the IDs of the linked devices. Link/unlink Touchpoints to/from content Touchpoints can be linked and unlinked to and from Digital Content in both Visit Create and Check-in. Access from Homepage: Select your event > Onsite > Content management > Content Select the content you wish to assign a Touchpoint to. Connect a Touchpoint to your computer using a MicroUSB cable (contact your client manager to make sure your Touchpoint has the correct firmware version) and press Connect. Place the Touchpoint you wish to link to your content on the plugged Touchpoint, facing each other and link it. Auto-link Touchpoints For a faster linking process, click on the Auto-link button. This will automatically select the next digital content on the list and the user can simply place a new Touchpoint on the plugged Touchpoint to get it linked. Unlink Touchpoints To unlink a Touchpoint, simply place a linked Touchpoint on the plugged Touchpoint and click on Unlink. Print label It’s possible to automatically print a label with a Zebra printer when you check Print label.
