July 2022 – Release notes 4.20

On-site Printing

On-site printing can now be done from multiple printers depending on the rules set. Practically, if the organiser has Check-in 4.20, more than one printer can be connected to it. That means, for a Check-in license that covers multiple events, the organiser can set rules for printing. For example: Staff badges can be sent to printer A and press badges to printer B. The rules can be set under Onsite > Settings.

Photo validation

We now offer picture and identity validation as part of the registration process. This function is part of the Document Management module. Pictures uploaded or taken by registrants during registration can now be automatically validated by the system. Organisers can decide whether they want to verify the identity of a registrant or if the picture simply matches a person and is not an object or animal (human face detection). Uploaded pictures can be seen in the Service Centre, under Visitors > Documents.

Tax classes

To support even the most complex VAT systems like the Brazilian VAT calculation, we have introduced Tax Classes. Tax Classes will allow users to define their own VAT rate (high / low rate etc.) and set the value. All shop items will be linked to a Tax Class and when the Tax Behavior (excluding / including VAT) is changed, this will be reflected on the total price to be paid on an order. Tax classes can be set under Event > Settings > Shop.

Improvements

Check-in (EventBox) filters – Check-in has a new filter module based on visitors tags to better capture the event needs on site.

Co-located events – Check-ui Lite now supports co-located events.

Visit Create documents – For pre-branded designs, the organiser can now add one watermark per document.

API Statistics – The API Statistics can now be filtered on specific keys.

Import data – New import fields have been added for partners, tags and departments.

QR codes – In the document designer, there are new proper default names for each QR code to ease the design process (QR code default names: visitor, ticket, license and content).

Digital Content – A new summary column has been added when importing or exporting the digital content.

Onsite Settings Screen – A new visual structure has been implemented following the structure: Appearance – General – Printing.

Service Centre Activity Export – Exporting a document in Service Centre now has Add registration source to facilitate the analysis of the event data.

April 2022 – Release notes 4.19

Accounts

To ensure the flexibility organisers need when giving their team access to Visit Create, we’ve made significant changes to Accounts. There are more options for different permissions, and permissions are grouped into roles. User accounts can be a member of one or more roles to assign the permissions.

UI/UX

• Accounts are now an integral part of the menu Organisation > Accounts.
• We have removed account types. All new accounts created will be Standard. Following the release, all former Administrator accounts will be converted to Standard, while keeping the same permissions.

Permissions

• We have extended the permissions list to better capture the different scenarios and needs when using Visit Create.
• Permissions can be assigned 2 different modes: read-only (view information, no edit rights) and read/write (can add/change information too).

Roles

• We have created default roles with default associated permissions. Permissions for default roles can be amended based on needs. An account can have one or more roles assigned, however it will inherit the permissions of the most “powerful” role.

Example: If a user is assigned two roles, and one has, for example, a ‘read only’ permission to Shop, and the other role has ‘read/write’ permission to Shop, then that user will be granted the higher read/write permission.

• We have added the option to edit these default roles and to create custom roles within an organisation. Custom roles and their set permissions can be used across all organisation and its events.

Other

• Activity log has been moved to Organisation > Accounts and renamed to Log.
• When creating an account, you can decide to restrict its access to specific events.
• A list of all accounts can be exported from Visit Create.
• Accounts with no activity within the last 6 months will be automatically disabled.

API keys

• API is now part of the main Visit menu under Organisation.
• To manage API keys, a user will need to have the API permission enabled.
• An API key can be restricted to specific IP addresses. There is now a field which allows the API key managers to set location restrictions.
• API keys are, from now on, only visible to people within the organisation they belong to (previously visible to Visit support team too).
• API keys can now be exported from Organisation > API > Keys.

Improvements

• Country list – you can hide and translate countries now.
• Formatting phone fields – Phone numbers are now formatted into a standardized way.
• Activities – users can now download all on-site activity logs, directly from the Service Centre.
• Registration type rule – we have added a new rule which assigns users a specific registration type based on the session(s) they purchase. Users can add a minimum limit of a session which need to be purchase in order to link registrants to a specific registration type.
• Licenses – an overview of all licenses issued with an event is now available in Event > Licenses.
• Seminars – users can now filter seminars per location and/or per seminar and download a file with only the seminar/location(s) of interest.
• Dynamic fields – we have renamed #badge_code# to #visitor_code# and #registration_key# to #contact_code#.

Payments

Mollie is now part of our directly integrated payment service providers – https://www.mollie.com(opens new window)

Security enhancements

Two-factor authentication

For a more secured access to Visit Create, we have enabled two-factor authentication (2FA), whereby a user is sent a code to their device as part of the login process.

• 2FA can be set for each role. Any user who is a member of a role requiring 2FA will be required to enter an additional code to access Visit Create.
• By default, only super user accounts will have 2FA enabled. For standard accounts this has to be manually added by the person managing Accounts, under each chosen role.
• By default, when 2FA is enabled, a verification code is sent to the email address that the account is associated with. However, if desired, the code can also be sent to an authenticator app on a smartphone, sunch as Google Authenticator or Microsoft Authenticator. Alternatively, if a mobile number is provided, the code can be sent via SMS.
• Users can opt to ‘trust’ their device and not need another authentication code for 7 days.
• For those cases in which there is a phishing attack suspicion, we’ve added the option for the Accounts user to force all users in their organisation to change their password.

February 2022 – Release notes 4.18

Payments

Visit Create is now directly integrated with Stripe. Customers wanting to use Stripe as their payment service provider, no longer need to enable Spreedly to use it.

Access control

We’ve added a new rule for access control, which can be used to allow time based access, regardless of the date. Example: allow access on any day(s) after 9am.

Improvements

• Digital content – we’ve added the option to filter content based on its type – partner or product.
• Ticket order in shop bundle – moving forward, when a bundle ticket is ordered, the admission ticket will always be on top of the document list.
• Partner import wizard – we’ve added a new field called “title”.
• Tickets import – ticket items can now be added via import. Export is also available.
• Bulk update – it is now possible to update visitors in bulk, for example you can adjust the form of several visitors at once or assign a selection of visitors to an exhibitor (making them staff).
• Vouchers – we’ve added the price of each individual purchased item, on vouchers issued as part of group registration. This can be enabled when adding the new dynamic field called #order_individual#.
• Identifying exhibitors with no activity in Visit Connect – an organiser can now identify those exhibitors that did not access Visit Connect or have not added any staff, by using the new filters “used Visit Connect” and “staff count” in Service Centre > Partners > Advanced filter.
• Codes overview – we’ve enhanced the overview details table by adding usage count, usage type, discount and shop item columns.
• Exhibitor tags – exhibitors can now be labeled. To help organisers easier search for exhibitors, we’ve introduced the option (Service centre > Partners) to add tags against exhibitors.
• Reference to questions and answers – to easier identify and update questions and answers via API integrations, we’ve added the option to add an external reference to questions and answers.
• Notification URL – organisers can now include their own query string in the notification URL.

Touchpoints

We’ve added the option to link Touchpoints directly in Visit Create (previously only available via the Check-in).

API

Seminar attendance data is now available via the new JSON API.

December 2021 – Release notes 4.17

Partner import wizard

The partner import has been greatly enhanced. It now works as a wizard, users being guided on how to upload their data. They can choose to manually map the data in their file to the data fields from Visit, or they can choose to let Visit do the mapping, by using an existing data template. Either way the process is now easier, more accurate and error proof.

Digital content via API

Digital content can now be created/updated/deleted via the API (digital content was read only before).

reCAPCHA in form

To prevent registration spam, we’ve introduced reCaptcha as a form setting. It can be enabled as Always on, Always off and Automatic. The Automatic mode will detect spam based on the number of attempts using an advanced risk analysis engine.

Shop item availability in forms

We’ve added the option to hide, in the form, the remaining number of available shop items. If enabled, registrants will no longer see the number of available items left.

Co-located event reporting

Co-located events (with no access control points in-between) will share the attendees’s numbers, regardless of the event entry point used.

Check-in Lite

Check-in Lite now supports badge scanning, with all rules and conditions defined (in online mode only).

November 2021 – Release notes 4.16

Profile picture

We’ve added the capability to take pictures on-site as part of the registration process. A camera can be connected to Check-in via USB so users can add a profile picture to their record. Organisers can view the pictures in Service Centre.

Custom scripts

Visit users are now notified whenever custom scrips are used.

Seminar agenda

To easier identify all seminars linked to a specific location, we’ve added a Seminar Agenda tab under Event > Shop. The new tab displays all seminars linked to individual locations.

Visit Connect menu

To eliminate confusion around items in the Visit Connect menu, we’ve changed the layout and made the menu expanded by default. All items are visible at first glance, without extra actions/clicks from users.

Event names overview

We have enhanced the overview of Check-ins list in Onsite > Check-ins by displaying all events (including colocated events) they are connected to.

October 2021 – Release notes 4.15

Touchpoints

Touchpoint data (leads and content) is now available for users attending co-located events. The location of a touchpoint can now be easily identified with the help of a live map. We have added the hardware and firmware information of a Touchpoint in its preview panel (Onsite > Touchpoints).

Improvements

Seminars

We have improved our seminars attendance calculation algorithm. There are 3 set up options available: in only, in and out, seminar scan.

• In only – in this setup the seminar attendance state will be based on entry scans only. All scans within the seminar start time – seminar scan window and seminar end time – seminar scan window will be used to set the attendance state to show. Dwelling time is not calculated.

• In and Out – in this setup the seminar attendance state will be based on entry and exit scans. Exit scans will be used to determine the seminar dwelling time.

• Seminar scan – the seminar scan window can be setup under Onsite > Setting in Visit. The default is 15 minutes.

Ticketing shows

Tickets now have additional properties (limited, limited per day and unlimited) which allow organisers to better customise the attendance of their ticketing shows.

Shop/Payments

Docdata command is no longer available as a payment service provider.

When cloning an event or a form, the payment service provider is set on “test” as default.

Intelligence

The leads report (Advanced Intelligence > Partner > Leads per source) is now showing data based on source (previously on licence type).

Other

• The Check-in status overview has been improved by using the multi event licence information.

• New document template “Epson ExpoBadge 250s 96 x 82mm Double sided”.

• New document template “4” x 6″ Two-Sided for duo clip (fan-fold)”

• New condition Continent and Union Visitor Advanced Filter and Rule.

Documentation

We have added how to videos to our user guides, which explain in detail, the most common Visit functionalities.

August 2021 – Release notes 4.14

Data Management

We have extended our GDPR compliancy tools by adding a new functionality which allows organisers to delete all personal data of an event.

The tool allows for customisation, based on actual needs.

Touchpoints

Touchpoints can now be assigned and unassigned directly from Visit.

Check-in

A Check-in can now be unlocked by scanning the badge of an on-site staff. This triggers the on-site payment mode to be regarded as managed by the same on-site staff.

Improvements

Subscriptions

• We have added usage statistics for Address Lookup, Emails and Spreedly.

• The default start and end time of new subscriptions are based on previous subscriptions or event dates.

Form Editor

• To make it easier to check whether registrants meet certain rules and/or conditions we’ve improved the interface by adding visual feedback against visitor data.

Documents

• 2 new US Letter document templates have been added
  • e-Badge 4 Pane Letter
  • e-Badge 6 Pane Letter

Import & Export

• New QR code data column added to the Content export file to allow users to print their own QR codes.

• New Form column added to the Visitor export file which indicates the form the user has completed to register.

• New Link Confirmation Document column available for Visitor export file.

Price name in Order Export

• We’ve added a new column in the Order export file containing the name of the price defined when creating shop items.

July 2021 – Release notes 4.13

Seminars

Seminar access control

The event box (seminar mode) has been configured to support access control for multiple seminars in one location. Each event box will automatically handle access control based on the parameters defined for that location and those seminars (date and time are considered).

Other

• Capacity indicator per seminar/location

• Access denied if already scanned in or out (Visit > Onsite > Settings > General Check-in settings > Access Control)

• Event local time displayed

Seminar Reporting

• An overview of seminars activity is now available in Service Centre > Seminars. One can quickly check who attended a seminar, how much time they spent in and when they left.

• Seminar details (name, date, attendance state etc) are now available for each visitor under Service Centre > Visitors > Visitor > Seminars.

• Visitors can now be filtered based on seminars attendance. This is available under Service Centre > Visitors > Basic Filters.

• Seminars can now be exported from Service Centre > Export/Export All.

Co-located events

Colocated events are now integrated for a seamless visitor and exhibitor experience.

Main highlights below:

• Using Visit Discover visitors can access 2 or more co-located events without having to register for both

• Using Visit Discover visitors can collect content from 2 or more co-located events

• Using Visit Connect exhibitors can collect visitors from 2 or more co-located events

Alerts

• SMS and Email alerts are now available for event and seminars capacity
• On-site registrations using the Check-in trigger the confirmation email to be sent

Improvements

Registration forms

• Gender options have been expanded to include “other” and “prefer not to say”. Salutation for the 2 is by default “Mx”
• Complete page can now be customised if payment method is “invoice”.
• Forms are no longer differentiated by type. All forms are regarded the same, without the option to mark them as “online”, “onsite” etc.

Content Scanpoints label

• QR codes can now be printed directly from Visit > Digital Content
• QR codes can now be printed in different formats: small, large and large with help (this includes content details).

Badge design

• Custom fields can now be added and printed on badges

Visit Discover

• Easy Visit Discover login with temporary code via SMS or/and Email
• Easy switch between 2 colocated events
• Open Graph data is now available for Visit Discover and Visit Connect

June 2021 – Release notes 4.12

Visit Check-in

Access control points are no longer limited to 1 seminar. One access control point can handle multiple seminars. Timing rules can also be defined per access control point.

April 2021 – Release notes 4.11

Visit Modules

To better reflect the latest and future Visit functionalities and to support commercial commitments, Visit modules are now organised under Organisation > Subscriptions.

The new structure clearly indicates which modules are available to organisers and which are available to exhibitors.

Improvements

Group registration

• It is now possible to identify in Service Centre the people registered within a group as well as the main registrant for that group. They are marked with “group” and “main”.
• It is now possible to see in Service Centre > Visitor Detail the ordered items linked to individual group members.
• Time-slot selection is now available for individual people within a group.
• It is now possible to import time-slots for visitors, via the import file.
• Auto-fill is now available for registrants within a group. Group registrants will receive the details of the main registrant, except for the name and email address which must be entered manually.

Check-in

• The message appearing on the access control screen has been enhanced.

Shop

• It is now possible to add labels to each price in a price scheme (examples: early bird, normal, last minute)

API

• Exhibitor, Visit Disocver and Confirmation Document URLs are now available in the API. Interested 3rd parties can request the URLs for a consistent user experience.

March 2021 – Release notes 4.10

Reminder: End of life of Visit 3 forms

As notified previously, it is no longer possible to edit forms created in Visit 3. They are still displayed in the form listing. Registrants can still register via Visit 3 forms if those links are in circulation.

Group registration

The group registration functionality has been improved as follows:

• It is now possible to link different shop items to individual people in a group.
• It is now possible to configure shop items as “mandatory”. They will be added by default to each individual in a group.
• It is now possible to limit the number of shop items assigned to each individual in a group.

RTL (right-to-left) format

All languages written in a RTL (right-to-left) format are now supported in registration forms.

API improvements

• It is now possible to retrieve the profile picture of a record via the API (read only mode).
• It is now possible to retrieve only registration types that are in use, in registration forms, in an event.

February 2021 – Release notes 4.9

Reminder: End of life of Visit 3 forms

As notified previously it is no longer possible to edit forms created in Visit 3. They are still displayed in the form listing. Registrants can still register via Visit 3 forms if those links are in circulation.

Improvements & bug fixes

• Links are now working in Add and configure documents > Documents Designer 2.0. Previously, links added in documents created with Document Designer 2.0, were not being saved.
• Digital content page layout has been improved. To encourage and make it easier for partners to upload content, we’ve split the layout in 2 columns: the left one for name, description and profile picture and the right one for content upload. As a result, there is less need for scrolling on the page, making the upload function and uploaded content more visible and inviting.
• It is now possible to add hints to Add and edit questions. The new functionality allows organisers to add hints to questions so that registrants are assisted in correctly completing registration forms.

November 2020 – Release notes 4.8

End of life of Visit 3 forms

As notified previously it is no longer possible to edit forms created in Visit 3. They are still displayed in the form listing. Registrants can still register via Visit 3 forms if those links are in circulation. See here for more details. start offset / Limit end offset | Allow Visit to record attendees before and after the event start and end dates.

September 2020 – Release notes 4.7

People count

It is possible to set up a camera to count the number of people in a certain location. The camera counts the number of people that both enter and exit the area.The supported camera is the FLIR Brickstream 3D Gen 2. See People count for more information.

Track the people count on the Basic Intelligence Dashboard. A chart per location is displayed.

July 2020 – Release notes 4.5

Timeslots

You can now define timeslots with a maximum visitor limit in your event setup. Visitors choose a timeslot when registering. You can then define access control rules in your Check-in to manage event entry. This allows you to limit the number of people in your venue.

Bulk import and export partner logos and descriptions

You can now import partner logos and descriptions from a spreadsheet, to bulk update partner digital content. The partner logo and description appears in the Visit Discover when a visitor interacts with a QR code or touchpoint associated with the partner.

Improved registration setup experience

The 4.5 release includes several improvements to the registration form editor:

• You can no longer delete or edit organisation level questions in the form builder.
• You cannot add or delete questions from organisation level pages in the form builder.
• Questions and answers in the form builder have clearer controls, and an improved look and feel.
• There is now a timeout warning when editing.
• You can now add the same page to a form more than once. Note that this does not apply to system level pages.

You can now export visitor comments

Visitor comments are now included in the visitor record and the visitor export.

Bug fixes and fixes for known issues

Visit 4.5 includes fixes for several bugs and known issues.

Bug / Issue	Resolution
A warning about unsaved changes sometimes appeared when it shouldn’t on the Partners tab in the Service Centre.	Removed the unnecessary warning.
Accessing the Organisation > Setup > Custom Fields tab triggers the browser’s Save Password feature.	Accessing the tab no longer causes the browser to prompt you to save your password.
Generating documents in the Service Centre produced an error.	Generate documents now works as expected.

Visit Discover

Scanpoints

Partners can now deliver content using QR codes. This works in a similar way to touchpoints. Organisers and partners upload digital content. Visitors can scan the QR codes using the Visit Discover mobile app. Visitors then receive the digital content, and Visit Connect records them as a lead for the partner.

June 2020 – Release notes 4.4

Shop

It is now easier to create a shop for your event. You no longer need to create products. Instead, create and bundle shop items.

You can also import shop items both to edit existing items and create new ones.

Visit will automatically convert all existing shop products to shop items.

Visit 3 end of life

As the next step in our end of life plan for Visit 3 this release contains the following changes:

• If you try to log in to Visit 3, you are redirected to Visit 4.
• Visit 3 forms are listed in Visit 4. If you select a Visit 3 form for editing, Visit opens the form in the Visit 3 form editor. You can edit the form as normal. You cannot create any new forms in Visit 3.
• You must use Visit 4 to create new forms, and other items.
• You cannot use forms created in Visit 3 with the Check-in.

Event level scripts

You can now add event level scripts. In Visit 4.3 and earlier, scripts were only available at the organisation level.

View digital content in the Check-in

You can now view digital content related to the event from Check-in, when the Check-inis in Visit Connect mode.

Display ‘scanned’ status of ticket in Service Centre

In the Service Centre you can view which tickets in an order have been scanned.

Improved quick menu and Service Centre search

You can search for orders using the Quick menu search box in the navigation menu, or the Search box in the Service Centre.

You can now search by:

• Payment code
• Order number
• Registration key
• Visitor code
• Partner code

Intelligence synchronisation changes

By default Visit freezes all data two weeks after the event end date. You can now choose to override this, for example if you need to postpone the event.

Reply-to for the SPF misconfiguration fallback

If a registrant receives an email from the noreply@gesevent.com address and they try to reply to it, the ‘to’ address used will be the event contract email address.

When SPF is not configured properly, or if a domain is blocked, Visit replaces the event contact email with noreply@gesevent.com. This ensures that the email still sends. We introduced this in Visit 4.2.

Bug fixes and fixes for known issues

Visit 4.4 includes fixes for several bugs and known issues.

Bug / Issue	Resolution
It is not possible to define registration closed text at form level.	You can now customise the text that Visit displays for a form when registration is closed.
It is not possible to select None when setting email rules for registration forms.	You can now choose None as the email template for a rule, meaning if the rule conditions are met, Visit does not send an email.
You cannot use the country field in rules to show or hide visitor questions.	The country field is now available when creating visitor question rules.

April 2020 – Release notes 4.3

Check-in 4

The updated Check-in provides a modern interface, consistent with Visit 4 styling, while continuing to support all the functionality from previous versions.

The new Check-in imager makes it easier to get the latest Check-in image and create your own bootable USB sticks. This feature is currently in beta.

Spreedly

We now have a third-party integration with Spreedly. This allows us to support a wider choice of payment gateways (PSPs).

View, edit and export orders

The new Orders tab in the Service Centre provides a sortable and searchable list of all orders associated with an event. You can view order details, edit orders, and export information.

The payment report is now part of the order export, and has been removed from the visitor actions menu.

Export mappings

You can customise what data Visit includes when exporting visitor information from the service centre. Create reusable custom data mappings, containing only the data you want.

Import action codes

You can now bulk import action codes from a spreadsheet. This allows you to generate your own codes, outside Visit.

Visitor import mapping – shop items

Visitor import mappings now support mapping to shop items. This means you can link shop items to visitors when doing a bulk visitor import.

New API functionality

We have added new functionality to existing endpoints:

• The /visitor/ endpoint now includes a record of visitor activity, allowing you to calculate which dates they attended.
• There are three new fields available from the /partners/ endpoint: license-download-url, visit-connect-invite-link, and download-leads-link:
  • The license-download-url field contains a link where partners can download a PDF file containing all licenses.
  • The visit-connect-invite-link field contains a link where partners can activate their Visit Connect portal. This field is only available when at least one licence has been purchased.
  • The download-leads-link field contains a link where partners can see their leads without creating an account. The functionality is limited. This field is only available when at least one licence has been bought.

Webinars and videos

You can view videos exploring key Visit 4 features on our software demos (opens new window)page. The videos are password protected. Use password Visit4#Tr.

January 2020 – Release notes 4.2

Advanced deduplication

We’ve introduced a new form of deduplication. With this it is possible to dedupe data that is already in your database. You can assign a hierarchy, the system will then propose a master record based on that and you can confirm (or change) that.

Account management

As part of our ongoing commitment to data security GES has created a new user permission called account management. This permission allows the creation, editing and deletion of Visit user accounts.

By default it has been given to all admin users within your organisation. Only admin users can have this permission.

SPF validation

An SPF record identifies which mail servers are permitted to send email on behalf of your domain. Its purpose is to prevent spammers from sending messages with forged ‘from’ addresses at your domain.

Visit checks if it can send emails your domain name. To do this, it checks the SPF (sender policy framework) list of your server. If Visit’s mail server is listed, Visit can send emails from your domain. If the mail server is not on your server’s SPF list, Visit will send emails with noreply@gesevent.com as the ‘from’ address.

You may need to update your SPF records:

To set up an SPF record, add a TXT type entry to your domain DNS.

v=spf1 include:servers.gesevent.com ~all

If you already have an existing SPF record then add servers.gesevent.com.

Current attendees data

We have added a new statistic to Basic Intelligence. The Current Attendees report on the Dashboard tells you how many people are currently scanned in to the venue.

Improvements

Visit Intelligence app

You should start to see the great new look and feel come through as an update to your Visit Intelligence app.

Downloads

All download requests now go in to a queue. Once completed, a green arrow appears at the top of Visit.You can continue to use the system while the download is prepared. The file is available to download for three hours after the request is made.

Partner export

The partner export file now has three tabs: partners, action codes and personnel.

Filter on action code name

You can now use the name of a code (range) as a condition for filters and rules. Previously, you could only use the code itself (or part thereof) as a condition.

System question alignment

In Visit 3, system questions are always aligned to the left of the answers. All other questions could be aligned above the answers. In Visit 4, all questions (system or other) can be aligned both ways.

Use nationality in rules

You can now use the nationality field in rules.