If you are having trouble accessing the camera within Connect when you try to scan leads, and you get a black screen, try the following:

1. Restart Connect, and try again. If you get a prompt to allow access to the camera, make sure you allow this.
2. If you do not get prompted, you may have previously denied camera access.
   • On iOS, shut down the app and restart:
     • Open the ‘app switcher’: if your device has a home button, double-click the home button. If your device has FaceID, swipe up from the bottom edge and pause in the centre of the screen.
     • Swipe up on the app to shut it down.
     • Now re-launch your app.
   • On Android:
     • Open the Chrome browser, and click on the three dots in the top right corner.
     • Choose Settings
     • Choose Site Settings (under the ‘Advanced’ section
     • Choose ‘Camera’
     • Open the ‘blocked’ list. You should find a URL ending .connect.visitcloud.com. Tap this, and change to ‘Allow’.
3. Is another application (or browser tab) currently using the camera? This could be blocking Visit Connect from using it. If so, close that application and try again.
4. It can help to fully shut down and restart your device. (Note this is not the same as going on standby by clicking the power button briefly).